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Refund Policy

Thank you for choosing Joss Creative Agency. We value your trust and are committed to providing you with the best service possible. This Refund Policy explains the terms and conditions for refund requests.

Refund Amount Calculation:

Refund amounts will be determined using the following formula:

Refund Amount = (Price Paid ÷ Days of Subscription) × Remaining Days × 0.8

Refund Eligibility:

  1. Subscription Period: To be eligible for a refund, you must request a refund within the first [X] days of your subscription. Refunds will not be provided after this initial period.
  2. Unused Days: Refunds are applicable only to the remaining unused days of your subscription. If you have utilized any portion of your subscription, those days will not be refunded.

Refund Process:

  1. Contact Support: To initiate a refund request, please reach out to our customer support team through [contact email or phone number]. Provide the following information:
    • Your full name
    • Order or subscription ID
    • The reason for your refund request
  2. Refund Amount Calculation: Our team will calculate the refund amount based on the formula mentioned above.
  3. Verification: We may require additional information or verification to process your refund request, such as proof of purchase or subscription details.
  4. Approval: Once your refund request is verified and approved, we will process the refund within [X] business days.
  5. Refund Method: Refunds will be issued using the original payment method you used for your purchase.

Refund Exceptions:

  1. Service Termination: If Joss Creative Agency terminates a service or subscription for any reason, you will receive a prorated refund based on the formula mentioned above.
  2. Free Trials: Refunds do not apply to free trial subscriptions.
  3. Promotional or Discounted Pricing: Refunds for subscriptions with promotional or discounted pricing will be based on the actual amount paid.

Contact Us:

If you have any questions or concerns about our refund policy, please feel free to contact our customer support team at [contact email or phone number].

We are grateful for your business and endeavor to provide you with outstanding service. Thank you for choosing Joss Creative Agency, and we appreciate your understanding of our refund policy.

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